FAQ
How long does a custom order take?

How long does a custom order take?

Quick Answer
Production timelines depend on the design, stone selection, and order complexity. Standard production is typically 3 to 6 weeks.

Custom jewellery takes time because it is genuinely made for you, not pulled from existing stock. At Tailor Diamonds, standard production runs 3 to 6 weeks from design approval, though individual projects can be faster or slower depending on complexity, stone sourcing, and finishing requirements. With more than 30 years of diamond industry experience coordinating workshops, grading laboratories, and international logistics, we have refined our timeline to balance craftsmanship with reasonable predictability. Understanding what happens at each stage helps clients plan confidently for engagements, weddings, anniversaries, and other milestones.

Stage one: consultation and design direction

The first phase of a custom project focuses on understanding what you want. This usually begins with an initial conversation, whether in person in Hong Kong or remotely through email, messaging apps, or video call. We discuss the occasion, the wearer's style, your budget framing, and any specific references or ideas you bring. Our consultants translate these inputs into a clear design direction, including shape, metal, setting style, side stones if any, and finishing details.

This stage typically takes a few days to a week. Clients who arrive with a fully formed vision can move through it quickly. Those who want more exploration benefit from taking the time to consider options carefully. There is no pressure from our side to rush this phase because decisions made here shape everything that follows.

Stage two: stone selection

Once design direction is clear, we begin stone selection. For clients who have not already chosen a centre stone, we curate options matching the desired shape, carat range, colour, and clarity. Because Tailor Diamonds specialises in lab-grown diamonds with deep sourcing relationships, we can usually present strong candidates within days. For specific requests such as a particular length-to-width ratio on an oval or a matched pair of side stones, sourcing may take slightly longer, though rarely more than a week or two.

Clients review stone options through detailed photography, video, and grading reports. For higher-value centre stones, we often arrange video calls to examine specific diamonds together in real time. Once a stone is chosen and certification verified, we confirm the selection and proceed.

Stage three: CAD rendering and approval

With the stone confirmed and the design direction settled, our team produces detailed CAD renderings of the ring. These three-dimensional digital models show exactly how the finished ring will look, including prong shape, gallery structure, band profile, side stone placement, and any engraving or finishing details. CAD is a powerful tool for custom jewellery because it lets you see and adjust the design before any metal is cut.

CAD rendering typically takes 3 to 7 working days, depending on design complexity. Clients review the renders, request adjustments, and approve the final design. Simple designs may only need one or two rounds of refinement, while more intricate pieces can go through three or four rounds to get every detail exactly right. This iteration is expected and welcomed, because catching preference shifts here is dramatically cheaper than discovering them in finished gold.

Stage four: production and craftsmanship

Once the CAD design is approved, production begins. This is where the digital model becomes a physical ring. The process typically follows these steps: the CAD file is used to produce a wax or resin model, the model is used to cast the ring in the chosen metal, the casting is hand-finished to remove imperfections, the stones are set by skilled artisans, and the ring receives its final polish and finish.

Each of these steps requires skill and care. Hong Kong's workshop culture still values hand finishing, and our craftspeople take time to ensure that prong integrity, pave alignment, gallery symmetry, and surface polish all meet our standards. Production typically takes 2 to 4 weeks depending on complexity. Simple solitaires finish faster. Intricate pave halos, three-stone designs with precisely matched sides, and pieces with detailed engraving take longer.

Stage five: quality control and delivery

Before any ring leaves our workshop, it undergoes final quality control. We verify stone security, check prong integrity, inspect surface finish under magnification, confirm that all measurements match the approved design, and ensure the grading report matches the centre stone. Any piece that does not meet our internal standards goes back for correction before it ships.

For international clients, shipping typically takes 2 to 5 working days via insured courier, depending on destination. We handle customs documentation and provide tracking from origin to delivery. For Hong Kong clients, local collection or delivery can usually happen within a day or two of completion.

Factors that extend timelines

Certain project characteristics naturally extend timelines. Sourcing an unusual stone, such as a specific large carat or a matched pair of fancy shapes, can add days or weeks. Highly intricate designs with detailed pave, hand engraving, or complex gallery work require more setting time. Requests for particular finishes such as hammered, matte, or mixed metal work add polishing time. International shipping to locations with complex customs procedures can add days at the end.

We communicate these factors upfront during the consultation so that your timeline expectations are realistic from the start. No one should be surprised by a delivery date late in the process.

Factors that can accelerate timelines

In some cases, we can accelerate delivery. If you choose from stones currently in our immediate inventory, stone selection is instant. If you prefer a design closely based on existing Tailor Diamonds work, CAD can move faster. If you are flexible on finishing details, production can be streamlined. For clients with genuine time pressure, such as an imminent proposal or a wedding anniversary, we are often able to compress to 2 to 3 weeks for simpler designs. We will always tell you honestly whether an accelerated timeline is feasible without compromising quality.

Planning for engagements and weddings

For engagement rings, we recommend starting the process at least 8 weeks before your planned proposal date. This gives comfortable time for design exploration, stone selection, CAD refinement, production, quality control, and shipping, with buffer for any unexpected issues. For wedding bands, 6 to 8 weeks is usually sufficient, since band designs are generally simpler than engagement rings.

Matching sets of engagement ring and wedding band can be produced sequentially or in parallel. We often create bands that complement a ring already in production, coordinating design details so the pair feels harmonious.

Starting your project with clear expectations

A transparent timeline is part of a good client experience. At Tailor Diamonds, we give you honest estimates at the start and update you at each milestone through the project. If anything changes, we tell you promptly. When you are ready to begin, you can Build Your Ring to start the design process, Browse the Collections for inspiration, or Contact Us to discuss your timeline and start planning a custom piece that arrives when you need it.

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